LEGAL

Privacy Policy

How Servitality Lab collects, uses and protects information.

Last updated: September 2026.

Servitality Lab respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit our website, request resources, contact us or use our services, and how that information may be used.

1. Information We Collect

We may collect information that you voluntarily provide to us, including your name, work email address, company or organization, enquiry type, messages and other information you choose to provide.

When you request a free resource, such as the Servitality Lab Hospitality Toolkit, we may collect your email address so we can deliver the requested resource and, where permitted, send relevant hospitality insights, resources and information about Servitality Lab.

We may also collect limited technical information automatically when you use the website, such as browser type, device type, approximate location derived from technical information, pages visited, referral source and website interaction data.

2. How We Use Your Information

We may use personal information to provide requested resources; respond to enquiries; provide information about Servitality Lab products, services and content; improve our website and resources; understand website usage and performance; maintain security and prevent misuse; and comply with applicable legal obligations.

We do not sell your personal information.

3. Email Communications

If you request a resource or choose to receive communications from Servitality Lab, we may send you emails containing hospitality insights, resources, product information or related updates.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails. We may still send essential transactional or service-related communications where necessary.

4. Cookies and Analytics

Servitality Lab may use cookies and similar technologies to operate the website, understand visitor behaviour, measure website performance and improve the user experience.

Analytics services may collect information such as pages visited, approximate geographic region, device type, browser and referral source.

Where required by applicable law, non-essential cookies or tracking technologies will be used only after appropriate consent has been obtained.

5. Third-Party Service Providers

We may use trusted third-party providers to operate Servitality Lab, including website hosting, email communication, analytics, digital-product delivery, automation and payment-processing services.

These providers may process limited personal information on our behalf or according to their own privacy policies where necessary to provide their services.

Servitality Lab currently uses or may use services such as Framer for website infrastructure and Kit for email communications and digital-resource delivery. Additional providers may be introduced as the platform develops.

6. Payments

Where Servitality Lab offers paid products or services, payments may be processed by an independent payment provider.

Servitality Lab does not intend to directly store full payment-card information. Payment information will be handled by the applicable payment processor according to its security and privacy practices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining appropriate business records and meeting legal or regulatory requirements.

Information that is no longer required may be deleted or anonymized where appropriate.

8. International Data Processing

Some technology and service providers used by Servitality Lab may process or store information in countries other than the country in which you reside.

Where applicable, reasonable measures will be taken to ensure that personal information is handled in accordance with relevant privacy requirements.

9. Your Privacy Choices and Rights

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information, objecting to or restricting certain processing, or withdrawing consent where processing is based on consent.

You may also unsubscribe from marketing emails at any time.

To submit a privacy-related request, contact us using the details below.

10. Data Security

We take reasonable administrative and technical measures designed to protect personal information from unauthorized access, misuse, alteration or disclosure.

However, no internet-based service or electronic storage method can guarantee absolute security.

11. Children’s Privacy

Servitality Lab is intended for hospitality professionals, businesses and adult users. Our services are not directed toward children, and we do not knowingly seek to collect personal information from children.

12. External Links

Our website may contain links to third-party websites or services. Servitality Lab is not responsible for the privacy practices or content of independent third-party websites.

We encourage users to review the privacy policies of those services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as Servitality Lab develops, new services are introduced or legal and regulatory requirements change.

The latest version will be published on this page together with its updated revision date.

14. Contact

For privacy questions, requests or concerns, please contact:

Servitality Lab

Hospitality Intelligence & Growth

Email: support@servitalitylab.com