LEGAL
Last updated: September 2026.
Welcome to Servitality Lab. These Terms & Conditions (“Terms”) govern your access to and use of the Servitality Lab website, content, resources, digital products and services.
By accessing or using the Servitality Lab website, downloading a resource, purchasing a digital product or engaging with our services, you agree to these Terms. If you do not agree with these Terms, please do not use the website, products or services.
1. About Servitality Lab
Servitality Lab is an independent hospitality intelligence and growth platform providing practical hospitality resources, digital tools, frameworks, insights and related services.
Our content focuses on areas including hospitality operations, commercial performance, revenue, marketing, food and beverage, guest experience, leadership, business intelligence, artificial intelligence and automation.
The availability and scope of particular products or services may change over time.
2. Use of the Website
You may use the Servitality Lab website for lawful personal or legitimate business purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access to systems or data, distribute malicious software, scrape or systematically extract content without authorization, or use the website in any manner that violates applicable law or the rights of others.
We may modify, suspend or discontinue any part of the website where reasonably necessary.
3. Free Resources
Servitality Lab may provide complimentary resources including toolkits, prompts, templates, guides, articles and other materials.
Unless otherwise stated, free resources are provided for your personal or internal professional use.
You may use and adapt these materials within your own work or organization, but you may not resell, republish, redistribute, sublicense or commercially exploit them as standalone products without written permission from Servitality Lab.
4. Digital Products
Servitality Lab may offer paid digital products including toolkits, templates, prompt libraries, frameworks, operating systems, reports, guides and other downloadable or digitally delivered resources.
Purchasing a digital product gives you a limited, non-exclusive, non-transferable licence to use that product for your personal or internal professional purposes unless different licence terms are stated with the product.
Purchasing a product does not transfer ownership of the underlying intellectual property to you.
You may not reproduce a Servitality Lab digital product for resale, share purchased access publicly, distribute substantial portions of a product to third parties, remove proprietary notices, or present Servitality Lab materials as your own commercial product.
5. Intellectual Property
Unless otherwise stated, the Servitality Lab website and its original content, branding, written materials, frameworks, graphics, digital products, templates and resources are owned by or licensed for use by Servitality Lab and are protected by applicable intellectual-property laws.
“Servitality Lab,” its visual identity and associated original materials may not be used in a manner that suggests endorsement, affiliation or authorization without permission.
Nothing in these Terms transfers ownership of Servitality Lab intellectual property to users.
6. Hospitality and Business Information
Servitality Lab provides information, frameworks and tools intended to support professional thinking and decision-making.
Our content is provided for general informational and educational purposes and should not be treated as a substitute for professional legal, tax, accounting, financial, employment, safety or other regulated advice.
Hospitality businesses differ significantly by market, property, ownership structure, operating model and circumstances. You are responsible for evaluating whether any information, recommendation, framework or tool is appropriate for your particular situation.
7. Artificial Intelligence
Some Servitality Lab resources, tools or services may incorporate, reference or assist users in working with artificial intelligence and automated technologies.
AI-generated or AI-assisted outputs can contain errors, omissions, outdated information or inappropriate recommendations.
Servitality Lab does not guarantee the accuracy, completeness or suitability of AI-generated outputs.
Users remain responsible for reviewing, validating and applying professional judgement to any AI-assisted output before relying on it for operational, commercial, financial, employment, guest, safety or other business decisions.
Artificial intelligence should support professional judgement, not replace it.
8. Results and Performance
Servitality Lab does not guarantee particular commercial, operational, financial, revenue, profit, productivity, guest-satisfaction or other performance results from using our content, products, resources or services.
Examples, scenarios, benchmarks, projections or potential outcomes presented by Servitality Lab are illustrative unless expressly stated otherwise.
Actual results depend on numerous factors outside our control, including implementation, management decisions, market conditions, competition, property characteristics and business circumstances.
9. Purchases and Payments
Where paid products or services are offered, prices and applicable terms will be displayed before purchase.
Payments may be processed through third-party payment providers. Servitality Lab does not generally receive or store complete payment-card information where transactions are handled by an external payment processor.
You are responsible for providing accurate billing and contact information.
Additional terms may apply to particular products, subscriptions or services and will be presented where relevant.
10. Refunds
Refund eligibility for paid digital products or services is governed by the Servitality Lab Refund Policy applicable at the time of purchase.
Because certain digital products may be delivered or made accessible immediately after purchase, refund eligibility may differ from that applicable to physical products or services.
Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded.
11. Third-Party Services and Links
The website may use or link to third-party platforms, software, websites or service providers.
These services operate under their own terms and privacy practices, and Servitality Lab is not responsible for the availability, content, security or practices of independent third-party services.
A reference or link to a third party does not necessarily constitute an endorsement.
12. User Communications and Submissions
If you contact Servitality Lab, submit an enquiry or provide information through the website, you are responsible for ensuring that the information you provide is lawful and does not infringe the rights of others.
Please do not submit confidential, proprietary or highly sensitive business information unless specifically requested and appropriate safeguards have been agreed.
Information submitted through the website will be handled in accordance with our Privacy Policy.
13. Availability and Accuracy
We aim to keep Servitality Lab content useful and reasonably current, but we do not guarantee that the website or every resource will always be available, uninterrupted, error-free, complete or current.
We may correct errors, update content and modify products, features or services without prior notice where appropriate.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Servitality Lab will not be liable for indirect, incidental, special or consequential loss arising from your use of, inability to use, or reliance on the website, content, resources, digital products or services.
You remain responsible for business decisions made using Servitality Lab information and tools.
Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.
15. Privacy
Our collection and use of personal information is described in the Servitality Lab Privacy Policy.
By using the website, you acknowledge that information may be processed as described in that policy.
16. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, technology, business operations or legal requirements.
When material changes are made, the “Last updated” date will be revised.
Your continued use of Servitality Lab following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Governing Law
These Terms are subject to applicable laws and mandatory legal requirements.
18. Contact
Questions regarding these Terms & Conditions may be submitted through the Servitality Lab Contact page or by email at:
support@servitalitylab.com