LEGAL

Refund Policy

Refund terms for Servitality Lab digital products and services.

Last updated: September 2026.

Servitality Lab creates digital resources, tools and services designed for hospitality professionals. This Refund Policy explains when purchases may be eligible for a refund.

1. Digital Products

Due to the digital nature of our products and the immediate access or delivery that may occur following purchase, purchases of downloadable digital products are generally final and non-refundable once the product has been delivered, downloaded or accessed. This includes, where applicable, toolkits, templates, prompt libraries, frameworks, guides, reports, operating systems and other downloadable or digitally delivered resources. We encourage customers to review the product description carefully before completing a purchase.

2. When We May Provide a Refund

We will review reasonable refund requests where:

you were charged more than once for the same purchase;
a technical problem attributable to Servitality Lab prevents you from accessing the purchased product and we are unable to resolve it;
the product delivered is materially different from the product purchased; or
a refund is required under applicable consumer-protection law.

A change of mind after a digital product has been delivered or accessed will generally not qualify for a refund, subject to applicable law.

3. Technical Problems

If you experience difficulty accessing or downloading a purchased digital product, please contact us before requesting a refund. We will make reasonable efforts to restore access, provide a replacement download or otherwise resolve the technical issue.

4. Services and Advisory Work

Refund and cancellation terms for advisory, consulting or other professional services may differ from those applicable to digital products. Where such services are offered, the applicable scope, fees, cancellation terms and any refund conditions may be stated in the relevant proposal, agreement, order or service terms.

5. Subscriptions

If Servitality Lab introduces subscription products or memberships, the applicable billing, cancellation and refund terms will be disclosed before subscription. Unless otherwise required by law or expressly stated at purchase, cancellation will normally prevent future renewal rather than refund amounts already paid for an active billing period.

6. How to Request a Refund

If you believe your purchase qualifies for a refund, contact:

support@servitalitylab.com

Please include your name, email address used for the purchase, product or service purchased, transaction or order reference where available, and a brief explanation of the issue. Refund requests should be submitted within 14 days of purchase, unless a longer period is required by applicable law.

7. Processing Approved Refunds

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider, financial institution and payment method. Servitality Lab cannot control processing times after an approved refund has been submitted to the relevant payment provider.

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider, financial institution and payment method. Where a transaction is processed through a third-party merchant of record or payment provider, refunds may also be subject to that provider’s applicable procedures and terms.

8. Consumer Rights

Nothing in this Refund Policy excludes, restricts or overrides any mandatory consumer rights or remedies that apply under applicable law. Where applicable law provides rights that conflict with this policy, those mandatory legal rights will apply.

9. Changes to This Policy

We may update this Refund Policy as our products, services, payment systems or legal requirements evolve. The latest version will be published on this page with an updated revision date.

10. Contact

Questions regarding this Refund Policy may be submitted through the Servitality Lab Contact page or by email at:

support@servitalitylab.com